Cate Huston · engineering leadership
Scaling The core problem of scaling a team is that not everyone can know everything. Scaling is the work of systematizing that – so that things are understandable, knowable. It’s turning “tribal knowledge” into documentation, automation, and process. It used to be that only the automation was for the machine, but now documentation is machine…

If you’re reading this on cate.blog, things look different. I’m pleased with how it came out. Getting there was more difficult than I expected. I came into this confident. I used to work on WordPress (admittedly, the mobile apps – but I did the support rotations and lived in P2 like everyone else). I have…

The volume is up. More PRs, more pings, more incidents, more asks coming from more directions. I used to have 8 directs that dealt with most things, and organized and routed information to me for what I had to help them with, but since embarking on a new adventure, I’ve been rebuilding a different system…

Once, I got an email. To paraphrase, it said: I ignored your recommendation, but new evidence arrived, and now I see that you were right. I won’t do that again. A rare enough thing that I can, years later, still quote it. Part of what made it so meaningful was this person didn’t have to…
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